Difference between revisions of "Error Report"

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(Reporting an Error)
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An issue could be a bug or something that is not working correctly, or working differently then expected. An integrated Error Report functionality is available in [[RadiMation|{{RadiMation}}]]
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An error could be a bug or something that is not working correctly, or working differently then expected. An integrated Error Report functionality is available in [[RadiMation|{{RadiMation}}]]
 
== Reporting an Error==
 
== Reporting an Error==
When an error is shown within {{RadiMation}}, the error can be directly reported to the [[RadiMation|{{RadiMation}}]] support team.
 
  
# On the [[RadiMation|{{RadiMation}}]] Error Window, press the {{ScreenElement|Report}} button.<BR />[[File:Report1.png]]
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When facing an error with Radimation, the error can be directly reported to the [[RadiMation|{{RadiMation}}]] support.
# The {{ScreenElement|Error Report}} window will be shown.<BR />[[File:Report3.png]]
 
# Fill in all the additional information like requested.
 
# Once the report information is filled in, the report can be send to the {{RadiMation}} support team in 2 ways:
 
#* Send the report automatically using the {{ScreenElement|Send}} button.
 
#* Save the report with the {{ScreenElement|Save}} button, and send the file over email to {{MailSupport}}
 
  
The report automatically contains a log of all the recent communication with the test and measurement equipment. That information is very helpful and valuable to be able to resolve your issue.
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# At the [[RadiMation|{{RadiMation}}]] Error Window, open up the details. Under details, press the Report button. <br />[[File:ErrorPopupWindow.png]]
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# Once pressed on the Report button, an Error Report window will popup.
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# Please fill in additional information like requested.
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# Once the report information is filled in, the report can be send to the Support department in 2 ways:
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## Send the report automatically using the "Send" button.
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## Save the report with the "Save" button, and send the file over email to {{MailSupport}}
  
== Manually Reporting an Issue==
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[[File:ReportErrorWindow.png]]
  
If you would like to report an problem with {{RadiMation}} without a {{RadiMation}} error, you can also open the Error Report window from the Help menu:
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The report automatically contains all recent communication with hardware. This is required to solve errors.
{{Menu|Help|Report Error}}.
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== Manually Reporting an Error==
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If you would like to report an problem with Radimation without a Radimation error, you can also open the Error Report window from the help menu.
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 +
[[File:ManualReportMenu.png]]
  
[[File:Report6.png]]
 
  
Also if a test is already running, and you would like to report an error related to the running test, but no Error Report window is shown, then it is still possible to use this Help menu. The generated Error Report will then still contain the communication log of the running test.
 
  
 
== Reporting RadiLog communication file only ==
 
== Reporting RadiLog communication file only ==
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Please follow these instructions accordingly:
 
Please follow these instructions accordingly:
  
# Open the Radimation logging tool from the View menu in RadiMation <BR /> [[File:Report4.png]]
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# Open the Radimation logging tool from the View menu in RadiMation <BR /> [[File:ViewRadiLogMenu.png]]
 
# While the tool is opened, reproduce the error.
 
# While the tool is opened, reproduce the error.
# When the error has been logged, save the log file. <BR />[[File:Report5.png]]
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# When the error has been logged, save the log file. <BR />[[File:RadiLogSaveAs.png]]
 
# Send the .RadiLog file (zipped) to the RadiMation support Email address {{MailSupport}}
 
# Send the .RadiLog file (zipped) to the RadiMation support Email address {{MailSupport}}
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== Report trough our website ==
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On our website, errors can also be reported. We no longer recoment using this feature.
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A [http://www.dare.eu/en/instruments/emc-test-software/radimation-issue-report online form] can be filled in on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to {{MailSupport}}, and will then be handled accordingly.
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This form is available for everyone, so there is no need to have an account for our [http://www.dare.nl dare.nl] website. So also other customers can use this form to report detected {{RadiMation}} problems.
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The link to the [http://dare.eu/en/instruments/emc-test-software/radimation-issue-report form] is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report
  
  

Revision as of 07:43, 4 March 2019

An error could be a bug or something that is not working correctly, or working differently then expected. An integrated Error Report functionality is available in RadiMation®

Reporting an Error

When facing an error with Radimation, the error can be directly reported to the RadiMation® support.

  1. At the RadiMation® Error Window, open up the details. Under details, press the Report button.
    ErrorPopupWindow.png
  2. Once pressed on the Report button, an Error Report window will popup.
  3. Please fill in additional information like requested.
  4. Once the report information is filled in, the report can be send to the Support department in 2 ways:
    1. Send the report automatically using the "Send" button.
    2. Save the report with the "Save" button, and send the file over email to radimation-support@raditeq.com

ReportErrorWindow.png

The report automatically contains all recent communication with hardware. This is required to solve errors.


Manually Reporting an Error

If you would like to report an problem with Radimation without a Radimation error, you can also open the Error Report window from the help menu.

ManualReportMenu.png


Reporting RadiLog communication file only

If for some reason the above reporting is not available, you could manually report the hardware communication log. Please follow these instructions accordingly:

  1. Open the Radimation logging tool from the View menu in RadiMation
    ViewRadiLogMenu.png
  2. While the tool is opened, reproduce the error.
  3. When the error has been logged, save the log file.
    RadiLogSaveAs.png
  4. Send the .RadiLog file (zipped) to the RadiMation support Email address radimation-support@raditeq.com


Report trough our website

On our website, errors can also be reported. We no longer recoment using this feature. A online form can be filled in on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to radimation-support@raditeq.com, and will then be handled accordingly.

This form is available for everyone, so there is no need to have an account for our dare.nl website. So also other customers can use this form to report detected RadiMation® problems.


The link to the form is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report


Resellers

Information.png
Note: Resellers that have direct access to the TestTrack database, should enter the details of the detected problem directly into the database. Please see the notes on Reporting Bugs In Database.

Resellers of RadiMation® can access extensive information of all the reported bugs via the 'RadiMation defect database' accessible at http://testtrack.radimation.com, or through the usage of the TestTrack program.

An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to radimation-support@raditeq.com