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| − | An error could be a bug or something that is not working correctly, or working differently then expected. An integrated Error Report functionality is available in [[RadiMation|{{RadiMation}}]]
| + | #REDIRECT [[Error Report]] |
| − | == Reporting an Error==
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| − | When facing an error with Radimation, the error can be directly reported to the [[RadiMation|{{RadiMation}}]] support.
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| − | # At the [[RadiMation|{{RadiMation}}]] Error Window, open up the details. Under details, press the Report button. <br />[[File:ErrorPopupWindow.png]] | |
| − | # Once pressed on the Report button, an Error Report window will popup.
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| − | # Please fill in additional information like requested.
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| − | # Once the report information is filled in, the report can be send to the Support department in 2 ways:
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| − | ## Send the report automatically using the "Send" button.
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| − | ## Save the report with the "Save" button, and send the file over email to {{MailSupport}}
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| − | [[File:ReportErrorWindow.png]]
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| − | The report automatically contains all recent communication with hardware. This is required to solve errors.
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| − | == Manually Reporting an Error==
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| − | If you would like to report an problem with Radimation without a Radimation error, you can also open the Error Report window from the help menu.
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| − | [[File:ManualReportMenu.png]]
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| − | == Reporting RadiLog communication file only ==
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| − | If for some reason the above reporting is not available, you could manually report the hardware communication log.
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| − | Please follow these instructions accordingly:
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| − | # Open the Radimation logging tool from the View menu in RadiMation <BR /> [[File:ViewRadiLogMenu.png]]
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| − | # While the tool is opened, reproduce the error.
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| − | # When the error has been logged, save the log file. <BR />[[File:RadiLogSaveAs.png]]
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| − | # Send the .RadiLog file (zipped) to the RadiMation support Email address {{MailSupport}}
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| − | == Report trough our website ==
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| − | On our website, errors can also be reported. We no longer recoment using this feature.
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| − | A [http://www.dare.eu/en/instruments/emc-test-software/radimation-issue-report online form] can be filled in on our web-site. It can be used to report all kind of detected problems. The provided information will be directly forwarded to {{MailSupport}}, and will then be handled accordingly.
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| − | This form is available for everyone, so there is no need to have an account for our [http://www.dare.nl dare.nl] website. So also other customers can use this form to report detected {{RadiMation}} problems.
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| − | The link to the [http://dare.eu/en/instruments/emc-test-software/radimation-issue-report form] is: http://dare.eu/en/instruments/emc-test-software/radimation-issue-report
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| − | == Resellers ==
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| − | {{Note|[[Resellers]] that have direct access to the [[TestTrack]] database, should enter the details of the detected problem directly into the database. Please see the notes on [[Reporting Bugs In Database]].}}
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| − | Resellers of [[RadiMation|{{RadiMation}}]] can access extensive information of all the reported bugs via the '[http://testtrack.radimation.com RadiMation defect database]' accessible at http://testtrack.radimation.com, or through the usage of the [[TestTrack]] program.
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| − | An account is needed to access this information. If you do not have an account, we can create one for you by sending a request to {{MailSupport}}
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| − | [[Category:Support]]
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| − | [[Category:RadiMation]]
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